Service delivery

This presentation considers the impact ICT can make on the life of seniors, those who are isolated, people with special needs, Indigenous Australians and carers. Presenter: Nan Bosler OAM BEd MLGMgnt. Nan Bosler has been involved in volunteer work for almost 60 years and has worked with, and for, people of all age groups with particular emphasis on the needs of older people and those with a disability. Nan is the foundation president of the Australian Seniors Computer Clubs Association. She was over 50 when she first went to University and has tertiary qualifications in Adult Education, Community Organisation, Local & Applied History and Local Government Management. She represented Australia internationally in 2008 and presented at the Information Society and the Elderly Global Perspectives Conference in South Korea and an international three-day seminar, Women in motion for the right to Education, a seminar organised in Uruguay by The International Council for Adult Education (ICAE) and run by its Gender and Education Office (GEO). She retired from paid employment in 1996. She is, or has been, a member of many committees, including ACCAN, Telstra Consumer Consultative Council, the Broadband for Seniors Consortium, and the Ministerial Advisory Committee on Ageing, Seniors Portal Editorial Board and Community Care (Northern Beaches) Board.

Story of an award winning program about a partnership with a corporation and three non-profit agencies set to help young disadvantaged people. The program has 4 parts: Connecting young people to services Strengthening the work of youth service agencies Improving the capacity for young people to be independent Increasing collaboration and sharing of knowledge between agencies. The presentation will include an overview of the program and its benefits to the client group of each nonprofit agency. A practical demonstration of the web-based messaging service. Finally, it will also illustrate how to form successful partnerships with the corporate sector. Presenters:

Katherine West Health Board has introduced two technological initiatives to support the delivery of health services. This story will provide an overview of the initiatives and the impact it is having on the delivery of services and support for staff. Presenters: Reece O'Brien, Information and Communications Officer, Katherine West Health Board.After graduating from Latrobe University with a Bachelor of Journalism Reece went straight into Information Management and Copywriting for a website company in Melbourne, learning about how the different staff members of that company use information in their day to day work patterns. His worked allowed him to gain experience working with Content Management Systems, creating functional web pages that adhered to written and graphic design conventions and author content to both educate and satisfy internal staff and external client requirements.. At Katherine West Health Board, Reece was placed in charge of assessing the needs, workshopping and then creating an Intranet system for both town (Katherine) and remote staff. To date the Intranet has been a huge success, with positive feedback on its benefits from town and bush staff. David Murtagh, Project Manager of AMSnet (Aboriginal Medical Services Association of NT)

A workshop which will provide information about an online survey tool and how to use it. Including discussing survey forms that others might be using. Presenter: David Barrow, Communications Manager, New Zealand Federation of Voluntary Welfare Organisations. David is an experienced communications professional from New Zealand with many years involvement in the central government sector, but now in the community & voluntary sector. He is passionate about the web as a key business tool for any organisation and, like many of us, considers himself a 'digital immigrant' with the onset of the latest social networking technologies. He acknowledges that the speed of technology developments means that we are experiencing a veritable wave of opportunities, initiatives and issues for using ICT in our sector.