Keren Flavell presents a range of handy tools to streamline your tasks and maximise results. These tools can also be a valuable resource to achieve other communications goals such as customer relationship management, research and daily news up-dates.

Raising your profile and engagement in the fastest growing online networks means you can drive fundraising and motivate people to participate in your cause.

She demonstrates how this has worked for a range of non-profits she has worked with. and explains how you can develop a social media policy to manage how your core messages are presented and staff time is allocated.