Connecting Up have been a partner of TechSoup Global since 2007, and together we have delivered over $200 million in technology donations to over 15,000 Australian and New Zealand not-for-profits and charities.

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O and O Software

O&O provides tools for performance, data security, data recovery, and system administration on Windows-based desktops, notebooks, and servers in over 140 countries.

The software O&O donates to Australian not-for-profits has been tailored to suit the needs of small through to large organisations.

You can use O&O software to:

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URL: http://www.connectingup.org/help-and-support-rss

Updated: 1 hour 32 min ago

HootSuite eligibility criteria and guidelines

Mon, 06/05/2013 - 13:24

This discount is available to organisations that have been qualified via Connecting Up as a not-for-profit organisation.
This discount is available to organisations with operating budgets of any size. Recipient organisations must be willing and able to provide information to HootSuite for the purposes of creating a case study or testimonial on this program.

Why do we pay Citrix online after receiving the product?

Mon, 06/05/2013 - 11:47

I cannot find Kaspersky Total Space Security?

Thu, 21/03/2013 - 14:05

The products which have replaced Kaspersky Total Space Security are now known as Kaspersky Total Security for Business.

I cannot find Kaspersky Enterprise Space Security?

Thu, 21/03/2013 - 14:03

The products which have replaced Kaspersky Enterprise Space Security are now known as Kaspersky Endpoint Security for Business - ADVANCED.

I cannot find Kaspersky Business Space Security?

Thu, 21/03/2013 - 14:01

The products which have replaced Kaspersky Business Space Security are now known as Kaspersky Endpoint Security for Business - SELECT.

I cannot find Kaspersky Work Space Security?

Thu, 21/03/2013 - 14:00

The products which have replaced Kaspersky Work Space Security are now known as Kaspersky Endpoint Security for Business - CORE.

When should we expect to receive our order?

Tue, 19/02/2013 - 13:54

Once your order has been accepted and processed, the normal turnaround time is up to 10 business days for your fulfilment email to arrive.

Please note that products ordered through the Adobe charity program are an electronic software delivery so you will not receive any physical media for orders placed through this program.

Is there any support available through the Adobe charity program?

Tue, 19/02/2013 - 13:47

Connecting Up does not provide technical support for the installation or use of products obtained through the Adobe charity program however if you would like information on the products and fulfillment process, please contact us.

What is the difference between AOO, New Upgrade and Renewal Upgrades?

Tue, 19/02/2013 - 13:45

These are the types of licences available through the Adobe charity program, please take special care when placing your order to ensure you have chosen the correct licence as per the information below:

• AOO: single standard full licence of the product
• New upgrade: this licence gives the user the ability to upgrade to the newer version within the stipulated timeframe (either 12 months or 24 months)
• Renewal upgrade: this licence is the renewal for the New Upgrade. It will extend the user’s ability to upgrade to the newer version within the stipulated timeframe

What should I do if I want to return my order?

Tue, 19/02/2013 - 13:23

Please contact us for more information on returns and refunds.

How do I learn more about Adobe?

Tue, 19/02/2013 - 12:46

To learn more about Adobe and their product ranges, please visit the Adobe website - http://www.adobe.com/au/

What is the Adobe Charity Program?

Tue, 19/02/2013 - 12:44

The Adobe charity program is a discount program suited for eligible not profit organisations that may be ineligible for the Adobe donation program or exceeeded their maximum ordering limit through the Adobe donation program. You can use Adobe products to edit images, design websites, publish newsletters, create video and audio productions, and more.

Adobe Charity Eligibility Criteria and Guidelines

Tue, 19/02/2013 - 12:31

To qualify for the Adobe Charity discount program, organisations must have Income Tax Exemption (ITE) status or Deductible Gift Recipient (DGR) status reflected on the Australian Business Register

Eligible charity types are limited to the following:

Volume Licensing Service Center - Differences from Retail Products

Tue, 05/02/2013 - 15:00

Learn about the differences between retail products and products available through the Volume Licensing Service Centre (VLSC), Microsoft's website to help you get installation keys, download or order Microsoft installation software, and access other benefits.