Microsoft Dynamics CRM Server 2011 is a customer relationship management (CRM) server application designed to run on Microsoft Windows Server 2008 or Microsoft Windows Small Business Server in conjunction with Microsoft Exchange Server. Microsoft Dynamics CRM provides users with a shared database of customer records and communications, ensuring that all departments have access to up-to-date customer information, as well as a unified system for scheduling contact with customers and other CRM duties.
Microsoft Dynamics CRM Workgroup Server 2011 is one of two editions of Microsoft Dynamics CRM 2011:
Users can access and work with Microsoft Dynamics CRM customer records and reports through a Microsoft Outlook toolbar or by using Microsoft Internet Explorer to access a customised, internal website. Reports are available with on-demand, scheduled, or event-based delivery, and can be generated by users without IT assistance.
Users can integrate contacts, emails, tasks, appointments, or Microsoft OneNote notes with the appropriate customer records; track email correspondence; and schedule and automate tasks such as customer contacts. Replies to tracked emails are automatically tracked as well, allowing users to quickly see all pertinent correspondence with or about a customer. Contact can be assigned for customers personally or in groups; and can be scheduled individually, recurrently, or as triggered by other events.
Both the web and Microsoft Outlook interfaces are highly customisable. Access rights and interface settings can be set at all levels and departments so that personnel can access records in an appropriate and intuitive form.
Microsoft Dynamics CRM supports Microsoft SQL Server Mirroring, which ensures that a backup copy of the database is consistently available in case of damaged files.
Microsoft Dynamics CRM Workgroup Server 2011 also includes the following capabilities:
Under the Software Assurance program, you have the right to install any new release of products covered in the agreement during the term of your coverage.