This webinar will look at how not-for-profits can benefit from a CRM system and how to choose and implement the right CRM for your organisation and purposes. Following this overview, we will take you through the features of Microsoft Dynamics CRM 2011, including the free not-for-profit solution add-on, as well as some case studies and success stories from not-for-profits that are using this software in their organisations.
About the presenter - Peter Dijkema
Peter Dijkema is a CRM and Business Intelligence Professional with 15+ years’ experience in the IT industry. He has had personal experience with Microsoft Dynamics CRM at various not-for-profit organisations such as Kidney Health Australia, National Stroke Foundation, ANEX, MEGPN and Australian Christian Services.
He is the owner of Organon Consulting, which is a Melbourne-based client centric organisation specialising in constituent relationship management (CRM) and business intelligence. Through proven solutions that extend Microsoft Dynamics CRM and QlikView, Organon Consulting can help you increase revenue, reduce costs, streamline operations and make more informed business decisions to gain competitive advantage. Their clients range from small local establishments, not-for-profit organisations to large educational institutions.