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Workshop: Root cause analysis

EVENT TYPE: Workshops
04 Jun 2013 to 05 Jun 2013 | Melbourne, Sydney

No longer just an issue for the customer relations department, customer complaints can wreak havoc across the entire organisation. With responses to complaints requiring collaboration and information sharing between departments, it is not surprising that organisations are now also introducing highly collaborative strategies for preventing complaints. Join this workshop to learn how to make huge savings through identifying the real reasons behind problems and complaints.

Workshop: Planning for the Cloud

EVENT TYPE: Workshops
25 Jun 2013 to 27 Jun 2013 | Melbourne, Sydney, Adelaide

Cloud services are a growing field that can be challenging for not-for-profits to navigate. Sometimes it can be difficult to assess the suitability of cloud computing for your organisation without vendor sales hype. Join this workshop to discover the benefits that appropriately cloud sources can bring and the key principles for evaluating different cloud offerings.

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