Being able to take difficult situations in your stride is a crucial attribute for all consumer affairs professionals, particularly those working in dispute resolution or complaints handling. Attend this workshop to build and maintain your team's energy and enthusiasm for both work and personal life.
No longer just an issue for the customer relations department, customer complaints can wreak havoc across the entire organisation. With responses to complaints requiring collaboration and information sharing between departments, it is not surprising that organisations are now also introducing highly collaborative strategies for preventing complaints. Join this workshop to learn how to make huge savings through identifying the real reasons behind problems and complaints.
