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Guide to Dynamics CRM Editions and Licensing

Discover all of the available editions of Microsoft Dynamics CRM Server

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Learn about the available editions of Microsoft Dynamics CRM Server and the licensing requirements.

Dynamics CRM is customer relationship management (CRM) server software that offers tools for storing and analyzing customer records.

It is available in two editions, each appropriate for different sizes and types of organizations. Additionally, several different licensing configurations are available. The licenses you should request depend on the number and kind of users and devices with access to the CRM database and the level of access needed.

You can use this guide to find the Dynamics CRM server and licenses appropriate to your organization's needs.

Server Editions

The two editions of Dynamics CRM 2013 server available through Connecting Up are Dynamics CRM Server and Dynamics CRM Workgroup Server.

Dynamics CRM Server 2013

Dynamics CRM Server 2013 operates under the Server/CAL licensing model. That means users and devices require appropriate client access licenses (CALs) to access the server software. It offers a multi-tenant architecture, meaning that it allows organizations to maintain multiple, distinct CRM databases on one server with only one server license.

Dynamics CRM Workgroup Server 2013

Dynamics CRM Workgroup Server 2013 is a specially licensed edition of CRM Server and does not operate under the Server/CAL licensing model. No client access licenses (CALs) are needed. CRM Workgroup Server 2013 includes licenses for a maximum of five users to access a server from any number of computers or other devices. If you later need to support more than five users, you can request Dynamics CRM Server 2013 through Connecting Up.

Client Access Licenses

Dynamics CRM Server 2013 requires a CAL for each user or device accessing a server. Dynamics CRM Workgroup Server 2013 does not require CALs.

There are three standard types of CALs, which are available either per user or per device. There are also two supplemental types of CALs, called Additive Use CALs, that add functionality to an existing CAL. The following table provides information about the standard CALs offered through Connecting Up. More details about these and the supplemental CALs follow the table.

Licensed Capability Professional Basic Essential
Full sales, service, marketing, and custom applications from xRM Basic CRM, reporting, and custom applications from xRM Lightweight access to custom applications from xRM
Customize and administer Dynamics X
Manage system dashboards, charts, workflows, and dialogs X
Customer service automation X
Sales automation X
Marketing campaigns and lists X
Reporting, personal dashboards, and visualizations X X
Basic CRM: Read and write accounts, contacts, cases, and leads X X
Read and write custom application data X X X
Activity management, activity feeds X X X
Access using Dynamics CRM desktop and mobile apps X X X

xRM is a third-party company that provides Microsoft Dynamics CRM application hosting, software development, and consulting.

Professional CAL

The Professional CAL gives a user or device access to all Dynamics CRM server capabilities.

Basic CAL

The Basic CAL gives a user or device access to basic CRM functionality on a Dynamics CRM server.

Essential CAL

The Essential CAL gives a user or device limited access to custom application services on a Dynamics CRM server.

Professional Use Additive CAL

This CAL upgrades a Basic CAL's functionality so that it matches a Professional CAL. When used in conjunction with a Basic CAL, this additive CAL allows a user or device access to all Dynamics CRM server functionality.

Basic Use Additive CAL

This CAL upgrades an Essential CAL's functionality so that it matches a Basic CAL. When used in conjunction with an Essential CAL, this additive CAL allows a user or device access to basic CRM functionality on a Dynamics CRM server.

Upgrades from Dynamics CRM 2011

If you received a donation of Dynamics CRM 2011 from Connecting Up with active Software Assurance benefits, you can get an upgrade to Dynamics CRM 2013 as follows:

Dynamics CRM 2011 to Dynamics CRM 2013 Upgrades under Software Assurance
For each qualifying … … the organization is entitled to …
Dynamics CRM Workgroup Server 2011 Dynamics CRM Workgroup Server 2013
Dynamics CRM Server 2011 Dynamics CRM Server 2013
Dynamics CRM 2011 CAL Dynamics CRM 2013 Professional CAL
Dynamics CRM 2011 Limited CAL Dynamics CRM 2013 Basic CAL
Dynamics CRM 2011 Full Use Additive CAL Dynamics CRM 2013 Professional Use Additive CAL
Dynamics CRM 2011 Limited Use Additive CAL Dynamics CRM 2013 Basic Use Additive CAL
Dynamics CRM 2011 Employee Self Service CAL Dynamics CRM 2013 Essential CAL or Dynamics CRM 2013 Basic CAL
Dynamics CRM 2011 External Connector License None. External connector use rights are included in the Dynamics CRM Server 2013 license.

For more information, see Volume Licensing Service Center – Software Assurance Benefits.

Dynamics CRM Products Available Through Connecting Up

See the Dynamics CRM products available through Connecting Up.