M+R Research Labs and NTen have worked together to generate the 2011 eNonprofit Benchmarks Study. Data was collected by 40 nonprofit organisations, looking at results from 2009 to 2010. The study highlights online tools such as email marketing, online fundraising, text messaging and social media.
You can download a free copy of the 2011 eNonprofit Benchmarks Study.
To make things easier, a great infographic has been created, summing up the findings.