National Repair Network
Acer operates a number of repair facilities throughout Australia and New Zealand. We provide both on-site and return-to-base repair options, ensuring minimal inconvenience and down-time for our customers wherever they are.
Removal and Recycling
Our PC removal and recycling service offers a cost effective solution for the disposal of older PC assets while at the same time addressing our strong environmental policies.
Acer Service and Support
In challenging and complex environments, clients need products and support that you can rely on. Acer provides a variety of warranty and service options to suit your requirements and budget. Our skilled call centre staff and support engineers help resolve frustrating and potentially expensive technical issues with servers, desktop, notebook PCs and display solutions.
Acer’s Australia and New Zealand based operation provides our customers with call centre, technical support, repairs, logistics and spare parts management. It’s this broad skill base and the sophisticated support systems that allow Acer to seamlessly service customers throughout the Oceanic region.
Acer has an in-house Project Management Division which delivers a full end-to-end lifecycle service for the refresh of all assets. Services include the planning of refresh cycles, logistics, installation of new assets and the decommissioning of old assets for end of life processing. Our team will ensure that a high quality, consistent and dependable service is delivered through a single point of contact, backed up with real-time reporting from our process governance system, i-Track.
Responsible End of Life Services
Ensuring assets are managed responsibly at the end of their life is a core focus for Acer. We have invested in our own in-house asset processing centre which processes units prior to disposal, recycling or return for lease closure. We ensure all units are fully sanitised and data wiped according to stringent industry standards. Each unit is tracked at a serial number level and certificates of data destruction can be provided.
Acer provides cost effective and professional on-site services utilising our highly knowledgeable and professionally skilled group of engineers in all metropolitan and most regional locations.
Our proven track record combined with our comprehensive service network gives our clients the confidence that we can provide the on-site service and response times they require. Whether it is an efficient and cost effective Next Business day response to a 4 hour on-site attendance for the most critical of requirements or IT infrastructure rollouts, Acer can tailor a solution to suit.
- Coverage throughout Australia and New Zealand
- Highly trained and professional personnel
- Tailored response times
- Reduced downtime
- On-site repair
- Remedial and preventative service
Acer Integration Centre
Provides systems integration facilities for customers who require extended burn-in, network functionality testing, image loading, asset registration and reporting. This is ideal for corporate institutions looking to standardise new hardware before a roll-out.
A 5,000m2 facility that stores raw materials and finished products prior to shipping, enabling a five to seven day turn-around on hardware builds.