Substantially greater efficiency is needed under the NDIS, and this can be a barrier to many disability organisations delivering on their core values. CUSP Services has experience in helping service providers with back office systems and the challenge of transitioning to the NDIS.
The solution we have implemented covers:
- Integrated CRM with NDIS customised workflows, dashboards and reporting
- NDIA Portal support (service bookings and claims)
- Workforce management (scheduling)
- Functionality to support a highly mobile workforce (clocking, leave/availability mgt, tasks, case noting)
- HR and payroll services to come
In the process of establishing CUSP services, we completed a deep dive on the requirements for service providers. We created selection criteria and assessed the market. This included the negotiation with the vendors.
We have successfully transitioned a number of times and built the associated business processes.
We identified the associated team members, skills and the mix of capability needed.
We setup the solution and proved it at scale.
And made plenty of mistakes and learned lessons all along the way
Course Outcomes:
What will you have at the end of the webinar?
By the end of the webinar your organisation will have:
- An understanding of the criteria used in assessing backoffice software solutions.
- A working knowledge of transition risks and considerations
Who is the webinar suitable for?
Meeting the efficiency challenges in the NDIS is suitable for not for profit and community organisations considering back office software solutions and the associated transition work.
About the Presenters
Rod Paine
Rod has extensive program management and transformation experience. He ran the Complex Systems Integration practice as well as the cloud and emerging technology practice for IBM and has extensive experience with NDS, service providers, vendors, DHS and the NDIA. He has spent 4 years working in the NDIS space, including a number of successful transitions of service providers in the disability and mental health space.
Josh Goodwin
Josh has worked as an Executive Manager in the NFP space and has extensive Program and Project Management qualifications and experience. He was responsible for the development and expansion of Connecting Up’s major Discount Programs. He is adept at transforming ideas in to marketable and sustainable enterprises both domestically and across Europe. Josh has over 10 years’ experience delivering high quality solutions to a multitude of stakeholders in the NFP space.
Course Information:
Substantially greater efficiency is needed under the NDIS, and this can be a barrier to many disability organisations delivering on their core values. CUSP Services has experience in helping service providers with back office systems and the challenge of transitioning to the NDIS.
The solution we have implemented covers:
- Integrated CRM with NDIS customised workflows, dashboards and reporting
- NDIA Portal support (service bookings and claims)
- Workforce management (scheduling)
- Functionality to support a highly mobile workforce (clocking, leave/availability mgt, tasks, case noting)
- HR and payroll services to come
In the process of establishing CUSP services, we completed a deep dive on the requirements for service providers. We created selection criteria and assessed the market. This included the negotiation with the vendors.
We have successfully transitioned a number of times and built the associated business processes.
We identified the associated team members, skills and the mix of capability needed.
We setup the solution and proved it at scale.
And made plenty of mistakes and learned lessons all along the way
Course Outcomes:
What will you have at the end of the webinar?
By the end of the webinar your organisation will have:
- An understanding of the criteria used in assessing backoffice software solutions.
- A working knowledge of transition risks and considerations
Who is the webinar suitable for?
Meeting the efficiency challenges in the NDIS is suitable for not for profit and community organisations considering back office software solutions and the associated transition work.
About the Presenters
Rod Paine
Rod has extensive program management and transformation experience. He ran the Complex Systems Integration practice as well as the cloud and emerging technology practice for IBM and has extensive experience with NDS, service providers, vendors, DHS and the NDIA. He has spent 4 years working in the NDIS space, including a number of successful transitions of service providers in the disability and mental health space.
Josh Goodwin
Josh has worked as an Executive Manager in the NFP space and has extensive Program and Project Management qualifications and experience. He was responsible for the development and expansion of Connecting Up’s major Discount Programs. He is adept at transforming ideas in to marketable and sustainable enterprises both domestically and across Europe. Josh has over 10 years’ experience delivering high quality solutions to a multitude of stakeholders in the NFP space.