We are Community Services.net Pty Ltd, an Australian for-purpose company that offers a web-based client information system called CSnet.
We work with human services to deliver case management and project records systems that fit the data and reporting requirements of organisations, large and small, and their stakeholders. CSnet is a 'software-as-a-service - minimal development, and hosting and other technical requirements are all part of the service.
Being for-purpose, we work to ensure that we are values-driven - we place learning, responsiveness, sustainability and dignity of service at the centre of what we do. We are a certified B-Corp, which means we are an independently recognised participant in the global culture shift to harness the power of business to help address society’s greatest challenges. https://bcorporation.net/about-b-lab
Our team of practitioners understands human services, and we are oriented to think and work holistically. We work collaboratively not only on software but on the learning and knowledge building that are necessary components of effective client information management.
Evidence of CSnet's Impact
Queensland University of Technology (QUT) conducted independent research to measure the ‘before and after’ impact of the implementation of CSnet®10v
The research method compared the time between initial implementation of CSnet® with a time when the system was more established within the organisation...
“as a form of natural experiment … by interviewing the same people at two different times … the shift in thinking about CSnet implementation by stakeholders can be assessed.
Figure 1 shows the themes of transformational change that occurred through the use of CSnet® ‘before and
after “... Information and automation were relatively
stable themes, participants noted organisational
change more frequently. This supports the finding that
implementation of CSnet resulted in organisational
change.
“I think it is a game-changer
because [CSnet] is a genuinely
good system"
Shortly after implementation
Up to a year post implementation
“The findings show that the adoption of CSnet led
to new ostensive (thinking) and performative (doing)
routines around data collection and service delivery,
which increased efficiency, consistency in the client
work and improved decision-making for effectiveness.
This has implications for funding, accountability, and
organisational learning.
“CSnet has … shifted the
way in which an organisation
collectively understands the
client journey … [a] cultural
change shift about thinking
and talking about data within
one’s team”
Figure 2 shows the changing themes relating to
the CSnet® software (artifact) the procedures
(performative) and thinking (ostensive) over time “the
most significant change ... is around the thinking that
has occurred in the organisation.
The research was conducted by QUT through
interviews with people from new CSnet® organisations.
The QUT method was verified as part of the formal
ethics approvals process at the University.
CSnet is available to Connecting Up members at a significantly discounted price.
Get in contact
To learn more about how CSnet can benefit your not-for-profit or charity organisation, submit the below form and a member of the Link4 team will be in contact.
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