Ordering Adobe Charity Licences just got a lot easier

Ordering Adobe Charity Licences on the Connecting Up website just got a lot easier. Our team has been working to develop a completely revamped system that makes buying new licences, adding additional seats and renewing Adobe licenses more streamlined and efficient. Now, purchasing Adobe Charity Licences is the same as buying any other product on the Connecting Up website.

The Adobe ordering process is more complex in the back end than other products. Adobe’s licencing and allocation requirements have necessitated things like obtaining quotes, manually recording anniversary dates and other tedious processes that make it more laborious for our members to access these essential tools.

Now, through the combined efforts of our tech team, our Customer Experience champions and your indefatigable NFP Account Manager, the complicated stuff is taken care of, and the Adobe Charity Licencing ordering process is quick and straightforward.

 

What’s changed?

In summary, members have much less to do and remember when purchasing Adobe Charity Licences, whether it be new licences, additional seats or renewals.

 

1. Purchasing new Adobe products

No more requesting quotes! Now, the only steps required to buy new licenses are:

  1. Use the product catalogue to find the Adobe Charity Licencing products you need and add them to your cart,
  2. Complete the checkout and payment process.


The prices in the catalog and on product pages will reflect your personal Adobe setup, including how far along the yearly Adobe cycle you are.
For example, these prices are for a new 4-month licence, not the full 12 months.

Your purchase notifies our Customer Experience team to register you with Adobe, who will send you an invite to the Adobe VIP program. You will receive your Adobe VIP number in a few days, and your licences will be available in your Adobe dashboard.

 

2. Purchasing additional seats

If you’re purchasing additional seats, the process is the same as buying new licenses: add them to your cart and pay for them. The additional licenses will be added to your existing Adobe account and will be available for use within a day or so.

 

3. Renewing existing products

This is perhaps the biggest change and the biggest time-saver for our members, but it is a new process to remember. To renew your Adobe Charity Licences:

  1. Go to your account dashboard,
  2. Click on the new “Adobe Renewals” tab,
  3. In the “Renewal summary” section, click the “Add to cart” button,
  4. Complete the checkout and payment process.

Once you’ve done this, your Adobe Charity Licences are renewed.

 

Combined with our new renewal reminder emails, this new system will make it easier than ever to buy and keep your licenses with the not-for-profit discount you are entitled to.

If you have any questions about the new process, please don’t hesitate to contact our Customer Experience team.

Go to your renewals tab