Please allow ~2-3 weeks to dispatch for quality control. Product images are for illustrative purposes only and may contain AI-generated content; they may not represent the final product you receive. Products are subject to the cosmetic grading policy detailed here.
If you are ordering a device that does not include a Windows 11 licence as standard, please check Microsoft's minimum system requirements to confirm if it can be upgraded later should you wish to do so.



Dell OptiPlex 9020 SFF Desktop
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Professional Intel Core i5-4570 quad-core processor, 8GB DDR3 RAM, 120GB SSD storage, and Small Form Factor design perfect for office environments and space-conscious setups. This certified refurbished desktop delivers reliable business-class computing backed by a 3-month warranty from Reboot IT.
The Dell OptiPlex 9020 Small Form Factor represents exceptional value in refurbished business desktop computing. This compact powerhouse features Intel's proven 4th generation Core i5-4570 processor running at 3.2GHz, delivering consistent performance for professional workflows and multitasking demands. Combined with 8GB of DDR3 memory and a fast 120GB solid-state drive, this refurbished desktop computer provides responsive computing for office productivity, educational use, and light creative tasks. The space-efficient Small Form Factor chassis fits comfortably in modern work environments while maintaining full connectivity options. Every unit undergoes rigorous testing and certification by Reboot IT's expert technicians, ensuring reliable operation backed by comprehensive warranty coverage.
What Makes the Dell OptiPlex 9020 a Strong Business Desktop Choice?
- Proven Intel i5-4570 Performance: Fourth-generation quad-core processor with 6MB cache delivers consistent 3.2GHz base performance, ideal for multitasking between office applications, web browsing with multiple tabs, and professional software without slowdowns.
- Optimized Memory Configuration: 8GB DDR3-1600 RAM (2x4GB dual-channel setup) provides smooth multitasking capabilities, allowing seamless switching between Microsoft Office applications, email clients, web browsers, and background processes typical in business environments.
- Fast SSD Storage Advantage: 120GB solid-state drive delivers significantly faster boot times (typically 15-30 seconds), application loading, and file access compared to traditional hard drives, improving overall workflow efficiency and productivity.
- Space-Efficient Design: Small Form Factor chassis (11.4" x 3.7" x 12.3") maximizes desk space utilization while providing standard expansion capabilities, perfect for modern offices where workspace optimization is essential without sacrificing functionality.
- Enterprise-Grade Reliability: Built for business environments with commercial-grade components, enhanced cooling design, and Dell's reputation for durability in corporate deployments, ensuring consistent performance in demanding daily use scenarios.
- Comprehensive Connectivity Portfolio: Full range of ports including multiple USB 3.0 and 2.0 connections, dual DisplayPort outputs, VGA compatibility, Gigabit Ethernet, and audio connectivity supporting modern peripheral requirements and dual-monitor setups.
How Does the Dell OptiPlex 9020 Perform in Daily Business Use?
In typical office environments, the OptiPlex 9020 SFF excels at core productivity tasks that define modern workplace computing. The Intel i5-4570's quad-core architecture handles simultaneous operation of Microsoft Office suite, web browsers with 10-15 tabs, email clients, and PDF viewers without performance degradation. The 8GB memory configuration supports smooth multitasking scenarios like running Excel spreadsheets while conducting video conferences through Teams or Zoom, with integrated HD Graphics 4600 providing adequate display output for dual-monitor productivity setups.
For educational institutions and training environments, this desktop computer provides reliable performance for research, document creation, presentation development, and light media editing tasks. The SSD storage ensures quick application launches and file access, reducing wait times that can disrupt learning workflows. The compact form factor proves particularly valuable in classroom settings where space efficiency directly impacts room layout and student accessibility.
Small business operations benefit from the OptiPlex 9020's balance of performance and affordability. Point-of-sale applications, inventory management systems, and customer relationship management software run smoothly on this platform. The business-grade build quality ensures consistent operation during extended daily use, while the refurbished pricing allows budget-conscious organizations to deploy multiple units without compromising on reliability or warranty protection.
Complete Technical Specifications
| Processor | Intel Core i5-4570 (4th Gen Haswell), Quad-Core, 3.2GHz Base / 3.6GHz Turbo, 6MB SmartCache, 22nm process |
| Memory (RAM) | 8GB DDR3-1600 SDRAM (2x4GB dual-channel configuration), Non-ECC, expandable to 32GB |
| Storage | 120GB SATA III Solid State Drive (SSD), 2.5" form factor |
| Graphics | Intel HD Graphics 4600 integrated, shared system memory, DirectX 11.1 support |
| Optical Drive | DVD-RW (DVD±R/RW, CD-R/RW) SATA optical drive |
| Ethernet | Intel I217LM Gigabit Ethernet (10/100/1000 Mbps) |
| USB Ports | 4x USB 3.0 (2 front, 2 rear), 6x USB 2.0 (4 rear, 2 internal headers) |
| Video Outputs | 2x DisplayPort 1.2, 1x VGA (D-Sub 15-pin), supports up to 3 independent displays |
| Audio | Realtek ALC280 HD Audio, line-in/line-out/microphone 3.5mm jacks, internal speaker |
| Expansion Slots | 1x PCIe x16 (x4 electrical), 1x PCIe x16 (x1 electrical), 1x PCI legacy slot |
| Security | TPM 2.0 (Trusted Platform Module), Kensington security slot, intrusion detection |
| Power Supply | 240W 85+ Bronze efficiency, internal PSU |
| Form Factor | Small Form Factor (SFF) desktop tower |
| Dimensions | 290 x 93 x 312 mm (11.4" W x 3.7" H x 12.3" D) |
| Weight | Approximately 6.0 kg (13.2 lbs) |
| Operating System | No operating system included (Windows 10/11 compatible) |
| Wireless | No built-in wireless (optional PCIe Wi-Fi cards supported) |
| Certifications | ENERGY STAR qualified, EPEAT Gold, various international safety standards |
Is the Dell OptiPlex 9020 Right for Your Needs?
|
✓ Best For:
• Office productivity and business applications • Educational computing and student workstations • Point-of-sale and retail management systems • Budget-conscious organizations needing reliable desktops • Dual-monitor office setups with space constraints |
✗ Not Recommended For:
• Gaming or graphics-intensive applications • Professional video editing or 3D rendering • High-capacity storage needs without external drives • Users requiring built-in wireless connectivity • Applications demanding latest CPU architecture features |
Understanding Condition Grades and Battery Health
Reboot IT uses a transparent three-tier grading system to ensure you know exactly what to expect from your refurbished desktop computer. Each grade represents different levels of cosmetic wear while maintaining full functionality and reliability standards. Our certified technicians thoroughly inspect every unit using specialized testing equipment and rigorous quality control processes developed over two decades of refurbishment expertise.
| A — Excellent | Minimal wear, no scratches or dents, like-new appearance | Light corporate use, well-maintained environments |
| B — Good | Light usage marks, possible minor scratches, fully functional | Standard business deployment, normal office wear |
| C — Fair | Visible wear signs, possible scuffs, all functions operational | Heavy corporate use, still reliable and tested |
As desktop computers don't have batteries, all units undergo comprehensive component testing including hard drive health verification, memory testing, and thermal performance validation to ensure optimal operation and longevity.
Frequently Asked Questions About the Dell OptiPlex 9020
What warranty coverage is included with this refurbished desktop?
Every Dell OptiPlex 9020 comes with a comprehensive 3-month warranty provided by Reboot IT, covering all hardware components and functionality. This warranty ensures reliable operation and provides repair or replacement coverage for any manufacturing defects or hardware failures.
Can I upgrade the RAM and storage on this desktop?
Yes, the OptiPlex 9020 SFF supports RAM expansion up to 32GB using four DDR3-1600 memory slots. Storage can be upgraded by replacing the existing SSD or adding a secondary drive using available SATA connections and drive bays.
Does this desktop support dual monitor setups?
Absolutely. The integrated Intel HD Graphics 4600 supports up to three independent displays simultaneously through the two DisplayPort outputs and VGA connection, making it ideal for productivity-focused dual or triple monitor configurations.
Is Windows 10 or Windows 11 compatible with this system?
This desktop fully supports Windows 10 installation and operation. Windows 11 compatibility may be limited due to TPM requirements and CPU generation specifications, though TPM 2.0 is present on this model.
What kind of performance can I expect for office applications?
The i5-4570 processor handles typical office workflows excellently, including Microsoft Office suite, web browsing, email, and light multitasking. The SSD ensures quick application loading and responsive file operations for efficient daily productivity tasks.
Does the desktop include built-in wireless connectivity?
No, this model relies on wired Ethernet connectivity. However, you can easily add wireless capability through USB Wi-Fi adapters or install a PCIe Wi-Fi card in one of the available expansion slots.
How does Reboot IT test refurbished desktops before sale?
Each desktop undergoes comprehensive testing including processor stress testing, memory diagnostics, storage health verification, graphics output validation, port functionality checks, and thermal performance assessment using specialized diagnostic software and equipment.
Warranty and After-Sales Support
Your Dell OptiPlex 9020 SFF includes comprehensive 3-month warranty coverage provided directly by Reboot IT, Australia's trusted refurbished computer specialist since 2001. This warranty covers all hardware components, ensuring reliable operation and peace of mind for your investment.
Our warranty covers processor functionality, memory performance, storage operation, graphics output, connectivity ports, and all integrated components. Should any hardware issue arise during the warranty period, Reboot IT provides repair or replacement services to restore full functionality.
To claim warranty service, simply contact our support team with your purchase details and issue description. Our experienced technicians will guide you through the process and arrange appropriate resolution. As a certified refurbisher with over two decades of experience, Reboot IT stands behind every device with professional support and quality assurance.
Upgradeability and Compatibility Options
The Dell OptiPlex 9020 SFF offers several upgrade pathways to extend performance and functionality. Memory expansion supports up to 32GB using four DDR3-1600 SODIMM slots, allowing significant multitasking improvements for demanding applications. Storage upgrades include replacing the existing 120GB SSD with higher capacity drives or adding secondary storage through available SATA connections.
Expansion capabilities include one full-height PCIe x16 slot and one low-profile PCIe slot, supporting graphics cards (within power limitations), Wi-Fi adapters, or specialized interface cards. The system supports Windows 10 installation and most Linux distributions, though Windows 11 compatibility may require verification due to TPM and CPU generation requirements. User-serviceable components include memory modules, storage drives, and expansion cards, while the optical drive can be replaced if needed.
Optical Drive |
| Manufacturer Warranty | 1 Year |
| Features | Optical Drive |
| Item Height | None |
| RAM Size | 8GB |
| Graphics Processing Type | Integrated/On-Board Graphics |
| Chipset | None |
| Item Width | None |
| Model | OptiPlex 9020 |
| Type | Desktop |
| Resolution | none |
| Processor | Intel Core i5-4570 3.20 GHz |
| Release Date | None |
| Processor Model | 4570 |
| Colour | None |
| Item Weight | None |
| Storage Type | SSD (Solid State Drive) |
| Optical Drive | DVD/RW |
| Operating System Edition | None |
| SSD Capacity | 250GB |
| Memory Type | DDR3 DIMM |
| Cores | 4 |
| Other Software | None |
| Brand | Dell |
| L2 Cache | None |
| Form Factor | Small Form Factor (SFF) |
| Part Number | 05A4 |
| Screen Size | None |
| Maximum Ram Capacity | None |
| Custom Bundle | No |
| Motherboard Model | None |
| Series | Dell OptiPlex |
| Operating System | No Operating System |
| RAM Type | DDR3 DIMM |
| Most Suitable For | None |
| Connectivity | USB 2.0|USB 3.0|HDMI|Audio Jack |
| Max Turbo Speed | None |
| MPN | None |
| Processor Speed | 3.20GHz |
| Release Year | None |
| Hard Drive Capacity | None |
| GPU | Intel HD Graphics |
| Item Length | None |
Refurbished Computers - Cosmetic Grading Guide
Our supplier's refurbished hardware is typically graded either "Excellent" or "Good", however, some legacy products were graded under a letter grading system (A, B, C). Please find the definitions for each grade below and contact us if you're uncertain of a device's grade.
Used Smartphone / Refurbished Mobile Phones
"Excellent" Grade
Devices in this category appear like new, with very minor wear. Expect light or fine scratches on the screen that are shallow enough not to catch on a fingernail. The edge around the glass is virtually flawless, save for possible light scratching around the power port. The back plate may show light/fine scratches, including on the Apple logo, with any discoloration being minimal.
"Good" Grade
These devices are characterized by being fully tested and functional even if they have body scratches, minor paint chips, or a small hairline crack on the screen. Screens are free from dead pixels but may exhibit slight scratching from moderate use.
Refurbished Desktops, Laptops and Monitors
"Excellent" Grade - Laptops
Reserved for units that show barely any signs of previous use, these laptops may exhibit very minor scuffing or abrasions, associated only with minimal standard use. The keyboards show light wear, and importantly, the screens are pristine, free from any scratches, cracks, chips, dead pixels, dark spots, discoloration, or blemishes.
"Excellent" Grade - Desktops
Desktop PCs in the "Excellent" grade category are free from deep scratches, cracks, paint chips, or any broken/missing pieces, ensuring a sleek and almost-new aesthetic.
"Excellent" Grade - Monitors
"Excellent" grade is reserved for units that show evidence of very little to no previous use. Any wear on an "Excellent" Display, including housing/frame and/or external surfaces (i.e. Frame) is associated with standard minimal use. "Excellent" units may have minor scuffing and / or minor abrasions on plastics with from standard light previous use."Excellent" Displays will feature no scratches, cracks, chips, dead pixels, dark spots, discoloration or blemishes. Units will only feature the standard minimal wear and tear that is associated with a used unit.
"Good" Grade - Laptops
"Good" laptops may feature one or several small dings or dents on covers and / or small paint chips on the surface or small hairline cracks in the bezel. Laptop screens may feature uneven light diffusion in screen and may feature subtle blemishes. "Good" Laptops will not feature cracks screens but may feature slight scratching, dead pixels or white spots on the screen.
"Good" Grade - Desktops
"Good" grade desktops may have light scratches on external body and may feature more excessive unit housing and/or external case wear than "Excellent" units, including wear on case / lid. "Good" PCs may feature one or several small dings or dents on covers and / or small paint chips on the surface.
"Good" Grade - Monitors
Displays in the "Good" grade have been fully tested and are functional but may include scratches on body, small paint chips, minor cracks on body, loose and/or wobbly bases. "Good" Display screens may feature uneven light diffusion in screen and may feature subtle to moderate blemishes. "Good" Displays will not feature cracks on screens but may feature slight scratching on screen surfaces from moderate use or wear, dead pixels or white spots on the screen.
Legacy letter grading
Used Smartphone / Refurbished Mobile Phones
A Grade
- No chips, scratches or cracks on the front glass and housing
- No missing or alternative parts
- No sign of liquid damage
- Battery cannot be swollen
B Grade – Same as A Grade except:
- May have light scuffs but no chips or cracks
- Light scratches on housing or front glass
C-Grade – Same as B Grade except:
- Unlimited long shallow scratches on the front glass
- No chips or cracks on the front glass
- Unlimited scratches, chips/dents on back cover housing and corners
- Minor cracks allowed
- Customized housing and aftermarket covers allowed
Refurbished Desktops, Laptops and Monitors
A-Grade
- Overall excellent to very good cosmetic condition. Some may be pristine, others may have light scratches or minor blemishes
- Laptops may have some shiny areas around the keyboard such as the space bar, touchpad or touchpad buttons
- Keyboard keys will be in excellent condition
- Laptop and monitor screens will be blemish free
- Cosmetic blemishes will not impact the overall functionality or performance of the device
B-Grade
- Will have some cosmetic blemishes that include scratches and/or other imperfections
- Minor scratches and dents on the housing
- Laptops may have shiny keys or shiny surfaces around the keyboard however all characters will be legible
- Laptop and monitors screens will have imperfections such as minor scratches, minor chips and/or white spots. There will be no cracking on the screen
- Have the same warranty as A Grade
- Pricing will be cheaper than A Grade
C-Grade
- Same as B-Grade except may have unlimited scratches/blemishes on the screen
- May have cracks/chips or dents on the housing
- Have the same warranty as A Grade
- Pricing will be cheaper than B Grade











