Our supplier's refurbished hardware is typically graded either "Excellent" or "Good", however, some legacy products were graded under a letter grading system (A, B, C). Please find the definitions for each grade below and contact us if you're uncertain of a device's grade.

Used Smartphone / Refurbished Mobile Phones

"Excellent" Grade

Devices in this category appear like new, with very minor wear. Expect light or fine scratches on the screen that are shallow enough not to catch on a fingernail. The edge around the glass is virtually flawless, save for possible light scratching around the power port. The back plate may show light/fine scratches, including on the Apple logo, with any discoloration being minimal.

"Good" Grade

These devices are characterized by being fully tested and functional even if they have body scratches, minor paint chips, or a small hairline crack on the screen. Screens are free from dead pixels but may exhibit slight scratching from moderate use.

Refurbished Desktops, Laptops and Monitors

"Excellent" Grade - Laptops

Reserved for units that show barely any signs of previous use, these laptops may exhibit very minor scuffing or abrasions, associated only with minimal standard use. The keyboards show light wear, and importantly, the screens are pristine, free from any scratches, cracks, chips, dead pixels, dark spots, discoloration, or blemishes.

"Excellent" Grade - Desktops

Desktop PCs in the "Excellent" grade category are free from deep scratches, cracks, paint chips, or any broken/missing pieces, ensuring a sleek and almost-new aesthetic.

"Excellent" Grade - Monitors

"Excellent" grade is reserved for units that show evidence of very little to no previous use. Any wear on an "Excellent" Display, including housing/frame and/or external surfaces (i.e. Frame) is associated with standard minimal use. "Excellent" units may have minor scuffing and / or minor abrasions on plastics with from standard light previous use."Excellent" Displays will feature no scratches, cracks, chips, dead pixels, dark spots, discoloration or blemishes. Units will only feature the standard minimal wear and tear that is associated with a used unit.

"Good" Grade - Laptops

"Good" laptops may feature one or several small dings or dents on covers and / or small paint chips on the surface or small hairline cracks in the bezel. Laptop screens may feature uneven light diffusion in screen and may feature subtle blemishes. "Good" Laptops will not feature cracks screens but may feature slight scratching, dead pixels or white spots on the screen.

"Good" Grade - Desktops

"Good" grade desktops may have light scratches on external body and may feature more excessive unit housing and/or external case wear than "Excellent" units, including wear on case / lid. "Good" PCs may feature one or several small dings or dents on covers and / or small paint chips on the surface.

"Good" Grade - Monitors

Displays in the "Good" grade have been fully tested and are functional but may include scratches on body, small paint chips, minor cracks on body, loose and/or wobbly bases. "Good" Display screens may feature uneven light diffusion in screen and may feature subtle to moderate blemishes. "Good" Displays will not feature cracks on screens but may feature slight scratching on screen surfaces from moderate use or wear, dead pixels or white spots on the screen.

Legacy letter grading

Used Smartphone / Refurbished Mobile Phones

A Grade

• No chips, scratches or cracks on the front glass and housing
• No missing or alternative parts
• No sign of liquid damage
• Battery cannot be swollen

B Grade – Same as A Grade except:

• May have light scuffs but no chips or cracks
• Light scratches on housing or front glass

C-Grade – Same as B Grade except:

• Unlimited long shallow scratches on the front glass
• No chips or cracks on the front glass
• Unlimited scratches, chips/dents on back cover housing and corners
• Minor cracks allowed
• Customized housing and aftermarket covers allowed

Refurbished Desktops, Laptops and Monitors

A-Grade

• Overall excellent to very good cosmetic condition. Some may be pristine, others may have light scratches or minor blemishes
• Laptops may have some shiny areas around the keyboard such as the space bar, touchpad or touchpad buttons
• Keyboard keys will be in excellent condition
• Laptop and monitor screens will be blemish free
• Cosmetic blemishes will not impact the overall functionality or performance of the device

B-Grade

• Will have some cosmetic blemishes that include scratches and/or other imperfections
• Minor scratches and dents on the housing
• Laptops may have shiny keys or shiny surfaces around the keyboard however all characters will be legible
• Laptop and monitors screens will have imperfections such as minor scratches, minor chips and/or white spots. There will be no cracking on the screen
• Have the same warranty as A Grade
• Pricing will be cheaper than A Grade

C-Grade

• Same as B-Grade except may have unlimited scratches/blemishes on the screen
• May have cracks/chips or dents on the housing
• Have the same warranty as A Grade
• Pricing will be cheaper than B Grade